In an effort to better serve the community, promote its mission to eliminate racism, and lead by example, YWCA New Britain is in the pursuit of offering services, education, and updated practices to embrace and nurture the diverse needs within the organization and community.
YWCA’s Cultural Competency Initiative (CCI) aims to understand the core needs of the cultures the organization serves; provide effective, equitable, understandable, and respectful quality services that are responsive to those diverse cultural beliefs and practices, preferred languages, literacy, and other communication needs; and involve individuals that represent the diversity of the community in planning and implementing them.
Taskforces have been formed to address areas of governance, leadership, training, engagement and data collection, and communication. The taskforces will help shape changes needed at the YWCA to better honor diversity, help staff gain knowledge of different cultural practices and world views, and develop positive attitudes towards cultural differences in order to better perform their work.
Tracey Madden-Hennessey, YWCA Executive Director, says, “Cultural competency continues to be a priority. Thanks to those staff who are participating on committees and those who were engaged through focus groups. Your contributions are appreciated and are needed to help us achieve our goal to operate in a more informed way. I look forward to sharing more news about upcoming projects related to this work soon.”